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Terms & Conditions

Terms and Conditions

Last updated: 27 October 2025

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Company Name: MS Boiler Gas Engineering Services LTD
Company Number: 16066400
Registered Address: Suite 5, The Enterprise Hub, 62 Tong Street, Bradford, BD4 9LX
Email: msgasservices786@gmail.com
Phone: 07761 900881

1. Introduction

These Terms and Conditions (“Terms”) govern all services provided by MS Boiler Gas Engineering Services LTD (“we”, “us”, or “our”), including boiler installations, servicing, and repairs.
By booking or purchasing any service from us, you agree to these Terms in full.

2. Bookings and Payments

  • A booking is confirmed once a deposit or full payment (as agreed) has been received.

  • Payments can be made via bank transfer, card, or cash.

  • All quotations are valid for 30 days from the date of issue unless otherwise stated.

  • Full payment must be made immediately upon completion of work unless otherwise agreed in writing.

  • Failure to make payment within the agreed time may result in administrative or recovery costs.

  • Failure to pay may result in suspension of further services until the balance is cleared.

3. Initial Inspection

  • Before any repair or service work is carried out, an initial inspection may be required to assess the condition of your boiler or heating system.

  • A call-out or diagnostic fee will be clearly stated before attendance.

  • If you proceed with the recommended repair, this fee may be deducted from the total cost (at our discretion).

  • The inspection ensures accuracy, safety, and compliance with Gas Safe standards.

4. Scope of Work and Hidden Faults

  • All quotations are based on a visual inspection only.

  • If additional work or materials are required due to hidden defects, unforeseen circumstances, or safety issues, the customer will be informed before continuation.

  • A revised quotation will be provided for approval prior to carrying out extra work.

5. Economically Unrepairable Boilers

  • If, after inspection, the engineer determines that your boiler is economically unrepairable (meaning the cost of repair exceeds its practical value or long-term reliability), we will:

  • Provide a written assessment detailing the reason; and

  • Offer advice and quotations for replacement options.

  • The inspection or diagnostic fee remains payable even if no repair is carried out.

  • If the customer declines a recommended replacement, we accept no responsibility for any future breakdowns or faults.

  • We reserve the right to refuse any repair that would be unsafe, non-compliant, or not cost-effective in our professional judgment.

6. Cancellation and Rescheduling

  • Customers may cancel or reschedule an appointment at least 24 hours in advance at no cost.

  • Cancellations made within 24 hours of the scheduled appointment may incur a £50 cancellation fee.

  • If our engineer arrives and cannot gain access or the customer is not present, a missed appointment fee of £50 will apply.

  • If we must cancel a booking due to illness, supply delays, or adverse weather, the customer will be offered a new appointment or a full refund of any deposit paid.

7. Warranty and Liability

  • All new parts supplied and fitted by us include a 12-month warranty, unless otherwise stated.

  • We are not liable for:

  • Pre-existing faults,

  • Damage caused by third parties or misuse,

  • Poor system design, water pressure, or quality, or

  • Wear and tear unrelated to our work.

  • Our total liability shall not exceed the value of the work carried out.

  • We shall not be held liable for any loss, damage, or injury caused by misuse, neglect, or interference with the system after completion of our work.

  • We are not responsible for any indirect or consequential losses resulting from system failure or delay.

8. Safety and Compliance

  • All work is completed by Gas Safe registered engineers in accordance with current UK regulations.

  • Customers must ensure safe and unobstructed access to the work area.

  • We reserve the right to postpone or refuse work if conditions are unsafe or fail to meet compliance standards.

9. Data Protection

  • All work is completed by Gas Safe registered engineers in accordance with current UK regulations.

  • Customers must ensure safe and unobstructed access to the work area.

  • We reserve the right to postpone or refuse work if conditions are unsafe or fail to meet compliance standards.

10. Complaints

  • We aim to deliver excellent service and customer satisfaction.
    If you have a complaint or concern, please contact us via email at msgasservices786@gmail.com.
    We will acknowledge your complaint promptly and aim to resolve it professionally and fairly.

  • We comply with the UK GDPR and Data Protection Act 2018.
    Customer information is used solely for the purpose of providing our services and will not be shared with third parties except as required by law.
    All customer data is stored securely and handled with confidentiality.

10. Complaints

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