Privacy Policy

Last updated: 23 March 2026

At MS Gas Services, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request a quote, or use our services.

What Information We Collect

We may collect the following personal information:

Name
Phone number
Email address
Property address
Details about your enquiry
Appointment and booking information
Payment or invoice details where needed
Any information you send to us by contact form, email, phone, or WhatsApp
Website usage data such as IP address, browser type, and pages visited
Cookie and analytics information where applicable

How We Collect Your Information

We collect information when:

You fill in a contact form on our website
You call, email, or message us
You request a quote
You book a service
You browse our website
You accept cookies on our website

How We Use Your Information

We use your information to:

Respond to enquiries
Provide quotations
Arrange and deliver services
Manage appointments
Send invoices or payment information
Keep business records
Improve our website and services
Comply with legal obligations
Protect our business from fraud or misuse

Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

Contract – to provide services you request
Legal obligation – to comply with laws and regulations
Legitimate interests – to run and improve our business
Consent – where required, such as for non-essential cookies or marketing

Marketing

We do not send unsolicited marketing messages.

If we ever send marketing communications, we will only do so where lawful and, where required, with your consent. You can ask us to stop at any time.

Sharing Your Information

We do not sell your personal information.

We may share your information where necessary with:

Website or IT service providers
Payment providers or accountants
Contractors working on our behalf
Legal, regulatory, or government authorities if required by law

Any third parties we work with are expected to keep your data secure and only use it where necessary.

How Long We Keep Your Information

We only keep your personal information for as long as necessary for the reasons it was collected, including legal, tax, insurance, and record-keeping purposes.

When your information is no longer needed, we securely delete or anonymise it.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand website traffic.

These may include:

Essential cookies
Analytics cookies
Preference cookies

You can control cookies through your browser settings. Where required, we will ask for your consent before using non-essential cookies.

Data Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security.

Your Rights

You may have the right to:

Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data in certain cases
Restrict how we use your data
Object to processing based on legitimate interests
Withdraw consent where consent is used

To exercise any of these rights, please contact us.

Complaints

If you have any concerns about how we use your data, please contact us first and we will try to resolve the issue.

Third-Party Links

Our website may include links to other websites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new updated date.

Contact Us

If you have any questions about this Privacy Policy, please contact:

MS Gas Services

Suite 5, The Enterprise Hub, 62 Tong Street, BD4 9LX, West Yorkshire, UK

msgasservices786@gmail.com

01274 056124